Return and Refund
Policy Last Updated: March 03, 2026
At Viraj Digital, we strive to provide high-quality digital designs and templates. Due to the nature of digital products (which are intangible and delivered instantly via download or email), our Return and Refund Policy is as follows:
1. No-Refund Policy
All sales of digital products at Viraj Digital are final. Once a purchase is completed and the digital file has been delivered or downloaded, we do not offer refunds, credits, or exchanges.
Reasoning: Unlike physical goods, digital assets cannot be "returned" to us in their original condition once accessed. This policy ensures the protection of our intellectual property.
2. Exceptions and Technical Issues
While we maintain a strict no-refund policy, your satisfaction is our priority. We will consider requests for assistance or technical resolution under the following circumstances:
Corrupt Files: If the downloaded file is corrupted or damaged.
Description Mismatch: If the product delivered is significantly different from the description provided on the product page.
Double Purchase: If you accidentally purchased the same product twice within a 24-hour window.
3. Support and Resolution
Timeline If you encounter any issues with your purchase, please contact us within 7 days of the transaction date.
Contact Email: [contact@virajdigital.com]
Information Required: Please include your Order ID and a detailed description (or screenshot) of the issue.
Processing Time: Our technical team will investigate the issue and respond within 2-4 business days. If a technical fault is found on our end that cannot be fixed, a one-time refund or replacement may be issued at our sole discretion.
4. Customer Responsibility
By purchasing from Viraj Digital, you acknowledge that you have read the product description, checked compatibility requirements, and understood that the product is a digital download.